SDS MANAGED SERVICES

Operation of SDS solutions on a dedicated infrastructure and with a dedicated operations team with many years of experience and a high degree of expertise.

Comprises the entire process from the analysis of requirements regarding hardware, performance and security, the setup of the specific technical infrastructure, installation and configuration of solutions on the Managed Services environment to the complete transfer of the operational responsibility.

SCOPE OF SERVICES

INITIAL TECHNICAL SETUP: Setup of the technical infrastructure according to the agreed-upon scope regarding service, performance, and security.
INITIAL CUSTOMER SETUP: Transfer of the solution from the customer’s responsibility to the operating environment of SDS.
RELEASE MANAGEMENT: Execution of upgrades and control of deployment on all agreed-upon operating environments.
APPLICATION PROCESSING: The daily business: ensuring live operation.
CONFIGURATION MANAGEMENT: Execution of the system parameterisation in agreement with the customers.
MONITORING: Monitoring of the ongoing operation and identification of deviations from the standard system behaviour.
SERVICE DESK: Excellently trained first-level support as the central point of contact for all customer queries.
FI MASTER DATA: Central management of financial instrument master data for all SDS solutions.
SDS TESTAHEAD: Functional tests and user acceptance tests for individual changes or entire projects, execution of individual and automated regression tests.

CUSTOMER BENEFIT

Complete coverage of infrastructure and operation of all SDS solutions.
Considerable reduction of infrastructure and operating costs for the customer.
Clearly defined services and transparent pricing models.
Availability of current software versions at any time.
Quick reaction to resource bottlenecks through sophisticated monitoring.
High elasticity upon adjustment of processing power and memory.
Highest security standards for data protection and failure safety.
Transparent operation by means of comprehensive SLAs and governance models.
Easy access via professional service desk.

SDS PROFESSIONAL TESTING

Due to agile integration into your development teams, our proven testing experts facilitate the competitive edge of your IT processes and software applications regarding efficiency, automation and reliability.

SDS PROFESSIONAL TESTING particularly addresses organisations from the most dynamic industries of our time. In view of the future competitiveness, we implement superior test and test automation solutions which are completely integrated into agile software developments. Thus, our customers benefit from a significant improvement in the quality of their systems and the sustainable reduction of production risks.

Scope of Services

Professional software testing and test automation services ranging from integration to user acceptance tests
Functional and non-functional testing (e.g. performance and load testing, etc.)
Creation of agile test and test automation strategies according to ISTQB
Pre-built & custom test automation framework
Implementation and integration of test automation into the CI/CD pipeline
Test data and configuration management
Migration tests of legacy systems
Test reports & analytics based on customer KPIs

Business Values

Short time to market through agile test processes
Continuous improvement of software quality
Reduction of production errors by up to 50%
Cost savings of up to 30%
Lean test management for optimum control of resources, processes and technologies
Ongoing feedback on software quality

SDS TESTAHEAD

SDS TESTAHEAD is a specific testing service which offers decisive advantages in the integration of software products into the system environment.

SDS TESTAHEAD services, which are tailored specifically to the needs of users of SDS products, guarantee early detection of potential problems, a significant increase in quality as well as a sustainable reduction of throughput time and effort.

Scope of Service

Test-specification and -automation of individual business scenarios.
Customer-specific system configuration and testing data.
Consideration of specific system interfaces and partner systems.
Analysis of test results and defect management.
Availability of testing results per software delivery.
Testing of cross-system business processes.
Application of efficient and innovative “shift left” principle.

Business Values

Availability as add-on service exclusively for SDS customers.
Decisive advantages in the integration of SDS products into your system landscape:
25-40% reduction of throughput time during integration and acceptance.
25-40% savings in testing efforts.
25-40% reduction in the number of productive incidents.

SDS SOLUTION CONSULTING

SDS SOLUTION CONSULTING provides professional software consulting regarding securities- and technology-related topics for analysis, project planning and implementation of SDS products and services.

National and international financial institutions use the specialist knowledge and the decades of project management experience of our software and testing consultants. SDS SOLUTION CONSULTING enables SDS customers to design their future success in the securities business in a more secure and sustainable way.

Scope of Services

Advice on: Selecting a target operating model. Key use cases and high-level business processes. Defining an overall architectural design.
Sub-project setup and planning within an implementation and migration project/program.
Interface and data mapping.
Training (teach-the-teacher model) and testing services.
Sub-project management, documentation and quality assurance.

Business Values

Proven experience for digital solution planning.
Access to top-class experts with distinctive industry expertise.
Reduction of risks and costs of implementing our software solutions.
Creation of value and sustainable know-how.
Increasing efficiency in the implementation and operation of our solutions and services.