Data Privacy

General Provisions

SDS attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.


1. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at SDS?

Volker Kowarsch acts as the data controller. If you have any queries, please contact our Customer Services department or

2. What rights do I have?

You have the right,

  • To request information on the categories of personal data concerned, the purpose of the processing, any recipients of the data, the envisaged storage period (Art. 15 GDPR);
  • To request incorrect or incomplete data is rectified or supplemented (Art. 16 GDPR);
  • To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
  • To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Art 21 (1) GDPR);
  • To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or objected according to (d) above;
  • To demand under certain circumstances the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
  • To data portability, i.e. you can receive your data which you provided to us, in a commonly used and machine-readable format, such as CSV and can, where necessary, transmit the data to others (Art. 20 GDPR);
  • To file a complaint with the competent supervisory authority regarding data processing (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen).

3. Who does SDS pass my data on to?

To processors, i.e. companies we engage to process data within the legally defined scope, Art. 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, printing.

To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you contract with us services from these partners or if you consent to the incorporation of the partner or if we incorporate the partner on the basis of legal permission.

Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to the requesting state authority.

4. Where is my data processed?

In general, your data is processed in Germany and in other European countries.
If your data is also processed in countries outside the European Union (i.e. in third countries) by way of exception, this is done only if you have explicitly given your consent or it is required so we can provide you with services or it is prescribed by law (Art. 49 GDPR). Furthermore, your data is only processed in third countries if certain measures ensure a suitable level of data protection (e.g. EU Commission’s adequacy decision or suitable guarantees, Art. 44 ff. GDPR).

5. What data is recorded, how is it used and how long is it stored?

Technical characteristics: When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.
The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Art. 6 (1) f GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after 7 days at the latest. We reserve the right to statistically analyse anonymized data records.

6. Will my usage habits be evaluated, e.g. for advertising purposes, tracking?

Explanations and definitions
We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyse your usage habits on the basis of anonymized or pseudonymised data so you can find the products that interest you and so we can make our websites user- friendly. We or companies commissioned by us to process data create usage profiles to the extent permitted by law. This information cannot be traced back to you directly. Subsequently we inform you generally about the various purposes and techniques. Afterwards you have the right to revoke your consent. However, please remember that in this case you may not have access to the full range of functions offered by our websites.

  1. Purposes (Art. 6 (1) f GDPR / §15 (3) German Telemedia Act (Telemediengesetz – TMG)
    Profiles for personalized recommendations
    SDS provides you with personalized action and click recommendations for offerings, services or products. To do so, the service provider creates a pseudonymised profile about the services and websites you access on the Internet and assigns categories to this profile. The system displays content or information that matches your profile. At no time are individual users identified or personal data used for the profile.
  2. Techniques
    We use cookies for certain services. These are small text files that are stored on your computer. They enable the system to tell if you repeatedly visit websites from the same computer.
    Session cookies are cookies which are only stored on your computer for the duration of your Internet session and are required for transactions (e.g. to log in or to complete a purchase). They simply contain a transaction ID.
    For certain services, we use persistent cookies, which are stored on your computer for future sessions. In this case, we notify you about the cookie’s storage period.
    You can set your browser to prevent these cookies being stored or to delete the cookies at the end of your Internet session. However, please remember that in this case you may not have access to the full range of functions offered by our websites. For information about browser settings go to: used on these websites and purposes:
    Google Analytics – Analyses web activities – Order processor –
    Salesfusion – User profiles and individual content – Order processor

Additional information about Sugar Market and Sugar CRM

SDS uses Sugar Market and Sugar CRM to create user profiles, which are used for making personal contact, sending out event invitations, providing references to relevant content like webinars, whitepapers, or other publications, and for providing information and marketing material about relevant products and services of our company.
You can consult further information on cookies and the individual providers on the websites or
Here you can also choose not to receive usage-based online advertising from a single or from all of these companies at
We are voluntary subscribers to self-regulation as specified by the German Data Protection Council for Online Advertising (Deutsche Datenschutzrat Online-Werbung – DDOW).

7. Services from other companies that assume responsibility for providing their services

We use the remarketing and Google AdWords function from Google Inc. (“Google”) on our websites. This function is implemented via a cookie and is used to present website users with web advertising tailored to their interests as part of the Google advertising network. Users can then be shown on these pages advertisements which relate to content users have accessed previously on websites that use the Google remarketing function. According to its own statements, Google does not collect any personal data with this process. If you, however, do not want to use Google’s remarketing function, you can disable this permanently by adjusting the relevant settings at Alternatively you can disable the use of cookies for targeted advertising via the advertising network initiative by following the instructions at Further information on Google remarketing and Google’s privacy policy is available at:

If you access our websites via a Google ad, Google AdWords stores a cookie on your computer. This cookie becomes invalid after 30 days. No conclusions can be drawn about you as a person. We use the information collected with the aid of this conversion cookie to create statistics about our conversion rate. This means that we find out how many users came to our websites via a Google ad and acquire a product within 30 days. If you do not wish to participate in the tracking process, you can disable cookies for conversion tracking by specifying in your browser settings that cookies from the relevant domain are to be blocked:

Google AdWords:

The entire content of this website is protected by copyright and is for information purposes only. Visitors to this website may not, therefore, assert any claim or right based on the information on this website.

Data privacy information last revised: 14-June-2018


General terms and conditions for accessing the website of Software Daten Service: This website (hereafter “website”) is operated by Software Daten Service Gesellschaft m.b.H. (hereafter “SDS”).

1. Intellectual property

All of the information on this website is the intellectual property of SDS and is protected by copyright. The information may neither be copied nor reproduced without the prior permission of SDS, unless for the express purpose of viewing the information online. Individual pages of the website may nevertheless be printed for personal use. The preceding provisions remain unaffected. From time to time and under certain circumstances, SDS will enable visitors to the website to download additional information such as brochures in pdf format or utilities. Downloads of this type are subject to SDS’ terms and conditions of download.

2. Links to the website

Insofar as the SDS website contains any links or hyperlinks to other websites or web pages, SDS accepts no liability or responsibility for the content of such external websites, and SDS is not obliged to inspect the content of external websites. This refers to the currency, accuracy and integrity of the content of external websites, as well as the data protection provisions of the relevant provider. Any external link to the SDS website must always point to the SDS homepage (start page).

3. Accuracy of information

SDS will pay due attention to the accuracy and currency of the content of its website. SDS nevertheless reserves the right to change product specifications at any time without prior warning.

4. Waiver of liability

Unless otherwise specified by mandatory statutory regulation or other express agreement, SDS accepts no liability for any direct or indirect damages or other claims arising from the use of this website or any website to which it is linked.

5. SDS’ terms and conditions of download

SDS hereby grants you a non-exclusive personal license to use the material you wish to download (hereafter “material”). This license is at all times subject to the following terms and conditions: the material remains the intellectual property of SDS and is protected by copyright. You are prohibited from issuing, distributing, transferring, selling or in any way exploiting sub-licenses for the material or for the rights granted under this agreement. Despite the continual update of the content of this website, SDS is unable to accept any liability for or to guarantee the currency, accuracy or integrity of the information available on the website. In this respect our waiver of liability also applies pursuant to paragraph 4 above.

6. Jurisdiction

Austrian law exclusively applies to the use of the SDS website to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising from the use of this website is, insofar as the customer has commercial status, Vienna commercial court.


Software Daten Service Gesellschaft m.b.H.
T-Center, Rennweg 97-99
1030 Vienna, Austria

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Tel.: +43 1 24056-0
Fax: +43 1 24056-5930

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