The article also discusses the shortcomings of traditional software design concepts of transaction-processing systems when it comes to SLA monitoring and user guidance. The paper identifies the absence of a formalized description of the SLA as one of the major obstacles for the implementation of appropriate controls. As an alternative, the paper proposes a design that allows for such a formal description, which can be directly linked to specific processing rules, checks and parameter settings of the custody software. The current authors expect such a design to help business teams to proactively monitor potential upcoming SLA violations, therefore increasing SLA compliance and reducing operational risk.
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