You manage your business. We manage the rest.

With SDS MANAGED SERVICES, we take care of the entire operation of your SDS software solutions – comprehensively, securely and efficiently.
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Factsheet (PDF)
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100% secure
through highest standards regarding operation and data protection
100% up to date
through latest software versions at any time
100% transparent
through fair service level agreements
100% carefree
through takeover of all operational topics regarding SDS solutions

Functions. Fast forward.

Complete coverage
of infrastructure and operation of all SDS solutions
Transparent price models
for an extensive overview
Service Desk
as a central point of contact for all customer requests
Latest software versions
available at any time
Highest possible security standards
ensure smooth operation without interruptions, even in case of emergency
SDS MANAGED SERVICES helps your company, too, to significantly reduce the costs for the operation of complex software products. What else is possible with these services?
Find out now
Customer benefits

Advantages that make you forget your troubles

With SDS MANAGED SERVICES, you no longer have to give thought to the operation of our software. Because everything just runs smoothly! Why is that?
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Everything covered

We take care of everything: from the analysis of your operational requirements, the infrastructure setup as well as the installation and configuration of the solutions all the way to assuming operational responsibility.

Highest level of security & data protection

With SDS MANAGED SERVICES, your data stays where it belongs – in your region. No third-party providers, no relocation of operations outside of Europe.

Automatic updates

As our customer, you will receive all software updates directly and with priority – including configuration and testing.

24/7 support

Our service desk is the central point of contact for all your requests.

Efficiency & cost control

Calculable costs are becoming increasingly important in IT projects. That is why we offer clearly defined services, strict SLAs and transparent price models.

Technology that grows with you

Do you need more storage or processing power? We perform prompt scaling according to your company’s needs.

You want to obtain everything from one source? With SDS MANAGED SERVICES, we will accompany you along the entire process from development to the operation of the software for our solutions:

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We ensure that your IT infrastructure achieves peak performance

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Functional scope

Carefree software operation – that is what we will set you up for with SDS MANAGED SERVICES. Our experts will take care of all tasks: from the analysis of your operational requirements and the transition of the software to our operating environment up to daily operation.
  • Initial technical setup: Setup of the technical infrastructure according to the agreed-upon scope regarding service, performance and security.
  • Initial customer setup: Transfer of the solution from the customer's responsibility to the operating environment of SDS.
  • Release management: Execution of upgrades and control of deployment on all agreed-upon operating environments.
  • Application processing: The "daily business" – ensuring ongoing operation.
  • Configuration management: Execution of the system parameterisation in agreement with the customers.
  • Monitoring: Monitoring of the ongoing operation and identification of deviations from the standard system behaviour.
  • Service desk: Excellently trained first level support as central point of contact for all customer queries.
  • FI master data: Central management of financial instrument master data for all SDS solutions.
  • SDS PRODUCT TESTING is an optional service for functional tests, performs agreed-upon parts of the user acceptance testing in an automated manner (if desired) and thus massively reduces your testing efforts prior to the implementation of new software releases.
Product Testing

The wiser head
asks questions

  • We coordinate your specific operating requirements, transfer the software from your environment to our modern operating infrastructure, take care of the technical parameterisation and define the required functional configurations with you. As part of application operation, we are responsible for all day-to-day operational tasks and safeguard your interests with fair service level agreements.

  • Yes, you can reduce high IT costs, you do not have to use internal resources for release management and operation of the software and you can benefit from a scalable, secure and maintenance-free solution that is always kept up to date by us regarding technical and functional aspects.

  • Absolutely. No outsourcing of software or data to third-party providers, no relocation of operations outside of Europe – for highest security and compliance standards.

  • The entire infrastructure has a redundant design and fulfils all requirements regarding business continuity management in accordance with the relevant ISO standards. Our 24/7 software monitoring recognises deviations early on. And our IT support and service desk ensure fast response times in case of error.

  • Updates are imported to our test systems immediately after new releases are approved by the development department and are thoroughly checked internally. After optionally carrying out an agreed set of automated user acceptance tests tailored to your requirements, we provide you with the software on dedicated test environments for further testing. After acceptance by you, the new release is transferred to the productive environment.

  • Of course! Our configuration management services enable you to individually adjust your SDS solutions – efficient, flexible and tailored precisely to your business requirements.

Want the best service?

Use SDS MANAGED SERVICES so you can focus entirely on your business.
100%
Maximum security through highest standards regarding operation and data protection.
24/7
Support around the clock for maximum operational stability.
0
Not a care in the world because we take care of all operational topics regarding SDS solutions.
100%
Maximum security through highest standards regarding operation and data protection.
24/7
Support around the clock for maximum operational stability.
0
Not a care in the world because we take care of all operational topics regarding SDS solutions.